“The company we had booked had gone out of business 2 weeks before we went on holiday. I received an email with the new instructions and company on. Everythjng went smoothly considering it was very last minute. However, a lot of other people at JFK claimed to have not received an email and had to pay again. It was quite unfair and a list of names may have been better than email only. Again some people probably did not check their emails or had thought it spam so deleted it. But a back up list at the airport would have worked better. 100% for us though, no problems what so ever. Both drivers there and back were great, women on the desk were very efficient and great value for money. Would book again.”
“The company we had booked had gone out of business 2 weeks before we went on holiday. I received an email with the new instructions and company on. Everythjng went smoothly considering it was very last minute. However, a lot of other people at JFK claimed to have not received an email and had to pay again. It was quite unfair and a list of names may have been better than email only. Again some people probably did not check their emails or had thought it spam so deleted it. But a back up list at the airport would have worked better. 100% for us though, no problems what so ever. Both drivers there and back were great, women on the desk were very efficient and great value for money. Would book again.”
