Sedum Pitched Roof Kit Reviews

4.8 Rating 26 Reviews

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Phone:

01832777111

Email:

contactus@harrowdenturf.co.uk

Location:

Harrowden Turf Ltd Colpmans Farm Islip
Kettering
NN14 3LT

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“Extremely poor customer services experience. We have emailed turf online about this and they haven't even bothered to reply. The first time we rung up with a few questions we were, less than helpfully, referred to the website to find out answers to our questions (we informed the lady we had done but could not find the answers we needed which is why we called). The second time was just after we had taken receipt of the sedum as we could not find the black, waterproof membrane. We telephoned to ask if it was definitely here and asked if it would be in amongst the sedum but were definitively told that the sedum is a new product and the waterproof membrane had now been incorporated in all the layers under the sedum and therefore we did not need a separate waterproof membrane. Because of that, we proceeded to lay almost half of the sedum (very heavy and very strenuous going up 2 ladders onto the roof and took 4 people a couple of hours on a very hot day). When we started moving the sedum off the second pallet, we found the waterproof membrane under the top layer of sedum!!!! Needless to say, we had to undo all the work and start again - which took up a large amount of time and energy. Clearly, the lady we spoke to that morning was just making stuff up or is completely misinformed! It would also have been helpful to have had a sheet of paper on the top of the sedum or noted on the delivery notice that the waterproof membrane is under the sedum on pallet number X. If the membrane hadn't have been there for some reason, we would have, unknowingly, laid the sedum straight onto our roof without waterproofing it. To be honest, we were furious and disgusted that we were told something that wasted so much of our time and energy and feel it was a very poor service in this respect. However, the sedum itself and the system it's layered upon is wonderful and we love it. It's just a shame that this part of the company has been totally let down by customer services.”

1 Helpful Report

Posted 7 years ago

“This is the second domestic roof I've covered with Enviromat's green roof kit. Really easy to lay (provided you have four strong hands to lift it safely onto the roof) and within a few days the seams between adjacent mats are covered by foliage. The result is beautiful, it changes colour every season, springs back to life after the coldest winter and requires pretty much zero maintenance. Don't know why these aren't more common, they should be covering every shed, garage and ground floor flat roof!”

Helpful Report

Posted 7 years ago