How likely are you to recommend this product to a friend?
What skin type or concern was this product purchased for?
1,0
“I bought a new mascara for my trip to Australia. I was very disappointed to find that it was dry, empty and unusable. I shall follow up this comment on my return to UK Von 5 February.”
Thank you for your review. We’re sorry to hear you’ve had a negative experience with our Mascara. Unfortunately it sounds like on this occasion you may have received a faulty product. We do however have a no quibble guarantee so if you were unhappy with any product you have purchased, directly from us, we would be happy to offer you a full refund or exchange if returned within 28 days of purchase.
To do this please kindly complete our returns form or note which states your name, postcode, contact telephone number, reason for returning & whether you would like a refund or exchange and send back to FREEPOST GREENPEOPLE, this is all you need to write on the package, it is a Royal Mail service we have already paid for. For more information please contact organic@greenpeople.co.uk
How likely are you to recommend this product to a friend?
Did you find this product suitable for sensitive skin?
What is the age of the user of this product?
“I'm 100% happy with the product. Easily applicable, a very nice brush, eyelashes look volumised and long. Mascara does not smudge or flake off, it stays on all day looking good and washes off nicely. The best mascara I've had.”
How likely are you to recommend this product to a friend?
What skin type or concern was this product purchased for?
1,0
“I was really let down with this product. It was messy and it didn't build up my eyelashes at all. Only used it once. It's unfortunate because I have bought some skin care products and have been impressed by them as I have sensitive skin and I feel my skin is more hydrated.”
Thank you for your review. We’re sorry to hear you’ve had a negative experience with our Mascara. We do however have a no quibble guarantee so if you were unhappy with any product you have purchased, directly from us, we would be happy to offer you a full refund or exchange if returned within 28 days of purchase.
To do this please kindly complete our returns form or note which states your name, postcode, contact telephone number, reason for returning & whether you would like a refund or exchange and send back to FREEPOST GREENPEOPLE, this is all you need to write on the package, it is a Royal Mail service we have already paid for. For more information please contact organic@greenpeople.co.uk
“Had to stop using as my eyes were sore all day, kept trying but it didn't work for me. Such a shame, had to buy another brand of sensitive mascara instead which isn't cheap!”
Thank you for your review. We are sorry to hear you have reacted to one of our products. Every individual is unique in their chemical and biological make-up, it is therefore impossible to create skin care products that are suitable for absolutely everybody. We select our product ingredients with great care, to minimise the potential for allergic reactions and sensitivities. Even natural ingredients can cause reactions and some people can be just as sensitive to them as to synthetic chemical ingredients.
If you would like to return this to us we would be happy to provide you with a full refund or exchange. To do this please kindly complete our returns form or note which states your name, postcode, contact telephone number, reason for returning & whether you would like a refund or exchange and send back to FREEPOST GREENPEOPLE, this is all you need to write on the package, it is a Royal Mail service we have already paid for. For more information please contact organic@greenpeople.co.uk
