Thank you for your review. We’re sorry to hear you’ve had a negative experience with one of our products. We do however have a no quibble guarantee so if you were unhappy with any product you have purchased, directly from us, we would be happy to offer you a full refund or exchange if returned within 28 days of purchase.
To do this please kindly complete our returns form or note which states your name, postcode, contact telephone number, reason for returning & whether you would like a refund or exchange and send back to FREEPOST GREENPEOPLE, this is all you need to write on the package, it is a Royal Mail service we have already paid for. For more information please contact organic@greenpeople.co.uk
What skin type or concern was this product purchased for?
“I was really looking forward to trying this moisturiser, because I have very sensitive skin and suffer from eczema. But the minute I applied it to my face, my skin turned red and itchy, and I had to wash it off. So sadly not a very good experience for me. I'm sure this works for some people, but definitely not for me. I have sent the product back now and hope for a refund. None the less, I gave the product two stars, because I have never experienced a faster delivery, I love that all the packaging is either recycled or compostable, and also because it's cruelty-free and 88% organic. Keep up the good work. But this moisturiser is not for people with eczema.”
Thank you for your review. We are sorry to hear you have reacted to one of our products. Every individual is unique in their chemical and biological make-up, it is therefore impossible to create skin care products that are suitable for absolutely everybody. We select our product ingredients with great care, to minimise the potential for allergic reactions and sensitivities. Even natural ingredients can cause reactions and some people can be just as sensitive to them as to synthetic chemical ingredients. We will await your return and process your refund upon receipt.
How likely are you to recommend this product to a friend?
Did you find this product suitable for sensitive skin?
What is the age of the user of this product?
“Ive not been using this long but I already know that I really like it. I have sensitive skin so I love the fact that it's fragrance and alcohol free and best of all it's natural - meaning no nasty chemicals!”
How likely are you to recommend this product to a friend?
Did you find this product suitable for sensitive skin?
What is the age of the user of this product?
What skin type or concern was this product purchased for?
“ive used many different moisturisers over the last few decades and this is by far the best,a nice natural feeling upon applying to the face with a lasting effect and sheen,you dont have to use lots either 10/10”
