“The ordering process was very straight forward and a delivery date agreed. There is an option to text after 9:30pm on the delivery date to get your 2 hour delivery window. I was contacted before that to advise that there had been a problem in the dispatch and a new date would be advised. No big deal but impressed that I was contacted so quickly before I was even aware there was a problem. So refreshing as usually one has to follow up with companies when a delivery has simply not taken place. As it happened their initial dispatch problem was resolved and the delivery was still made the same day. The delivery arrived on a pallet, and the quality of the wood is just great. We just love using our wood burner and so important to have the right fuel for it. I have no hesitation in recommending this company and their product.”
