“The website promises kiln dried hardwood logs but the product, which comes from a supplier of a different name, is labelled just kiln dried logs. A lot of the logs have bark on them and the majority have similar bark to the photo attached. My tree identity app says that the bark in the photo is most likely to be from a Spruce Fir, which is not a hardwood tree. The few logs I have tried burn like softwood.”
Hi John, we only sell 100% hardwood logs as advertised. The timber procured is checked to ensure only hardwood enters the sawmill. Some hardwood species is denser than others therefore weight will vary. The kilns are also set up to dry the hardwood logs across 36 hours. We would like to point out most customers like the bark left on the logs because it helps the logs ignite. We also have hundreds of reviews left by genuine customers and your review is the only one claiming we supply softwood in place of hardwood logs.
“Arrived well packed on a pallet, on the delivery day as arranged. Logs themselves were a good mixture of sizes, although some very small bits were in the bag, they still burn. The moisture level was excellent, they burn and smell lovely. Very satisfied with the overall service
Thanks”
