“Delivery is a problem time and again, year after year, if only the lorry in the delivery info could come first time round, instead the delivery arrives on a 18t or 26t vehicle costing everyone time, money & inconvenience
Then this firewood merchant wants to argue the toss when the specific dimensions for a 7.5t tail lift lorry are pictured in the delivery info on his website
We took time to especially ask for the 7.5t lorry, but no, couldn't get it right, lot's of time wasted”
Thanks for the repeat order. As explained, we do not offer a service whereby you can specify a smaller truck or van. We did proactively make contact with you to explain that and even offered a smaller truck at extra charge which you declined. That said, most Palletline delivery depots do use smaller 7.5T trucks, but it seems there maybe truck size limitations local to your address. From our perspective, we despatched the logs as described. Delivering bulk logs to your property on a busy road with a blind corner is always going to be a challenge. The circumstance of your property is something that is outside of our control.
“As always our logs are burning brightly and efficiently giving us warmth on these chilly October days. So easy to order online and delivery as always exceptional. We would highly recommend the Firewood Fund for logs. Thank you.”
“Have tried several suppliers over the years but have settled on Firewood Fund as my definite favourite. Although slightly pricier per volume than others, in fact the logs are of such good quality and burn for so long that I’m confident I’m actually getting the best value per unit of heat output.”
