“On inserting card when leaving car park we informed on the machine that we had to pay £515.00 !!! Intercom did not work on this machine so went to another machine.. same again.. used intercom on this machine explained the situation gave car number plate … sorted it was a mistake..!!! REALLY NOT GOOD”
Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Easy to book and to park, but when we picked up our car it said we were due £250 ?? Like we parked in the wrong place? We called for help and the barrier lifted so we went through without any explanation?”
Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes. I am glad that you were able to speak to someone at the time to get the issue resolved.
Kind regards,
Customer Support Team
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
