“I have booked the parking space and paid online. I don't know why this was my second time the gate didn't open when I was leaving the car park. I phoned the help line but no one answered. I needed to go back to the counter and check my ticket. It wasted me 20 minutes to fix the problem.”
“Facility & proximity to the terminal is fabulous but I was extremely disappointed that my vehicle registration was not recognised on exit & the machine demanded a £180 payment!
Eventually somebody answered the call & I was allowed to leave with no payment.
Just not as slick as I’d like.”
“All went well until I tried to exit the barrier. The barrier would not rise, it would not return my ticket and a charge of £250 appeared on the display. Eventually someone answered the intercom but I had to move the que back so I could reverse back and let them out. It took about 15 minutes and a lot of stress which number plate recognition should of been a straight forward operation.”
“Our connecting flight into Heathrow was late and so we missed our flight to Edinburgh. As a result we were much later in getting back to our car than expected. This delay was treated very sympathetically and, as it wasn't our fault, we were not charged an excess. This was excellent customer service.”
