“Both times I've parked here recently, and paid in advance, on exit I've been faced with a huge amount to pay because the system hasn't recognised my licence plate. A quick call through to the customer help has sorted it, but I could do without the worry!”
“The reason I have marked it down as poor was due to the fact that despite paying in advance I did not receive a ticket when I approached the barrier as I expected, I pressed the button and spoke to someone to advise them of the situation and he told me to press for a ticket, which I did and this allowed me into the Terminal Surface Parking, on return to Edinburgh I inserted the ticket into the barrier to be informed that I was due to pay £270.00, I reversed to the main payment station, pressed the button to speak to someone who took my details, asked me to insert the ticket into the machine, which I did, a new ticket was produced which allow me to exit the airport parking, my review of poor may seem harsh however this also happened to me on a previous occasion when I returned from holiday September 2020 and also happened to my brother in law when we returned from our holiday September 2022. I just believe if you pay in advance you should not have this issue, which let's be honest is not the biggest issue in the world at present however I thought it worth mentioning.”
“Easy to find, well signposted. On leaving car park , inserted card then display showed payment of £305 +, despite car park being prepaid. Tried a few times which was rather alarming. Spoke to attendant on telecom and he immediately remedied. Otherwise trouble free.”
“Annoyed that when we drove out the machine asked for over £400 !,, despite having pre paid. Sorted out with a phone call but surely technology shoul be able to identify a car which has paid”
