“The spaces are very small and when I returned to my little Fiesta I could scarcely open my doors as the big cars either side almost touched my car. Very convenient for the terminal.”
“Easy access and parking, pre-parking instructions are clear and helpful.Only negative is that there is no clear drop off point in the car park to unload cases before parking to avoid a lengthy walk from the parked car, also the walking route to the airport checkin is poor unless you walk through the multistory car park.”
“Car park is excellent as it very close to the terminal but the booking process has let you down. I booked on line on the website directly. On arrival to the car park my reg wasn't found. I called the button to be told that I wasn't booked in and I just needed to take a ticket then walk to lower level office. It was checked and they said no booking was found but just come back before Exiting the car park and someone will sort it. Arrived back in Edinburgh to be told yeah your booking is not found, just drive to the barrier and explain that you spoke to office and someone will let you out. I drove to barrier and explained again but was told you don't have a booking. i gave my reference twice then after a short time I was told still not found but just put your ticket in the machine then the barrier opened. No apology or anything. Just disconnected and I left. This is not the best start to your trip when you have these kind of issues.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
