“I always pre-book my ticket, having done the same the last 2 times. The machine doesn't recognise the reg plate(even though clean), so I push the button to get a ticket to get in then on leaving, it tells me I'm due to pay still.
Just a wee bit narked that it doesn't work as it should, can you please fix it?
Many Thanks
Steve”
“Car was parked and fine when I returned 3 days laters, no complaints there.
The instructions for parkings states that the printed ticket will include your parking reference number and car registration.
When I arrived my ticket did not print this.
I looked online to find a contact number for the parking but couldn't find anything. If there is one, or an email address, it's not easy to find. Replying to the parking confirmation email did not work.
Edinburgh airport Facebook messenger robot was useless and couldn't even answer my issue correctly.
This caused unnecessary stress whilst travelling and away. There should be an easy way to submit concerns and get answers.”
Hi,
Thank you for your review. I am sorry to hear of your recent experience using our car parking services.
As per our Car Park FAQs page, should the system fail to recognise your vehicle or if the barrier does not raise for you automatically when you arrive at the airport, press the intercom for assistance and have your booking reference on hand.
If the barrier doesn't raise automatically after you insert your parking ticket on exit, this means the system has failed to recognise your vehicle on entry and you will be presented with an incorrect additional charge. In this situation we advise to press the intercom buzzer for assistance and to have your booking reference or car registration number on hand.
Kind regards,
Customer Support Team
“1st time using the parking at the airport, excellent service all the way through to the end. Website easy to use, parking right next to the departures which is ideal when you have kids in tow. Take a ticket when you go in, remember to keep it safe, pop the ticket on the way out back into the machine as you leave and off you go.”
“Due to the forecast of poor wintry weather, we decided the day before our booking started to change which car we were taking to the airport. I used Manage my Booking to arrange this.
Easy to find a space on arrival & only a short walk to get into terminal. On departure, the barrier did not recognise the reg No of the car but a very quick conversation over the intercom with your member of staff in which I explained the weather-related decision to change car at last minute & all was resolved.”
