“Quite a distance from the airport and reliant on the free shuttle bus. Also concerning is that when the barrier doesn't open on departure, there is no call button to speak to anyone, which means your stuck with no help! Better options closer by, for the same price”
Thank you for your review.
I can confirm all of our car parks have intercoms which are manned 24/7 by the car parking team. If you have any issues you can press this and someone will be able to assist you.
Kind regards,
Customer Support Team
“Pre-paid parking online. When departing machine said £190 outstanding. Not what you want to see after holiday. Mistake was dealt with over telecom but not best feeling.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Very handy place to park and the bus is quick. Only issue was the ticket was confusing as it wasn’t recognised on exit and wanted to charge us £180. Luckily support opened the gate for us. Maybe there is a step in the ticket process we were not aware of?”
“Plane Parking by name.
Exactly what you get.
Pre book, you get a great service for the best price. Personally our 7 day stay (into 8th day) £42. Bargain”
