“Everything went well until we tried to leave and when I put the ticket in it told me I had a balance of £100 to pay ,you can imagine the freight I got ,I had to press emergency button to speak with someone who eventually let us out .Not a nice experience”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Totally hassle-free experience. Booked online for a reasonable price and was delivered safely both ways by the shuttle bus provided, even arriving at 00:00 after a delayed flight. Car was intact - good experience, and would use again.”
