“Neither my car registration nor my booking id were
Recognised on arrival despite the fact I was holding a print out of my confirmed booking. . I was told to park and we would sort it out on my return. Again, at the exit barrier neither were recognised but I was released and free to go so, not a good booking system but helpful assistance on the day.”
Thank you for your review. It sounds like our ANPR system didn't detect you on entry. This doesn't happen often but I can understand the frustration this causes. I am glad you managed to speak to someone on the day to get it sorted.
Kind regards,
Customer Support Team
“Overall stay was good, only problem was when I tried to leave the parking area.
Put ticket in machine and it refused to open the barrier,stating I owed you a further £100
Pounds to get out,Not Happy customer took
15mins to get assistance and leave so late a night.”
Thank you for your review. It sounds like our ANPR system didn't pick you up on entry which resulted in you being charged the roll-up non-booked rates in error when you went to exit. I'm glad you managed to speak to someone to get it sorted at the time.
Kind regards,
Customer Support Team
“First time using Edinburgh Airport so car parking was important to me.
Plane Parking was easy to book online, easy to find and the shuttle service to the terminal was quick and simple with little waiting time. I can thoroughly recommend Plane Parking”
“My first time of using Plane Parking. Was disappointed that there was no shuttle bus to take me to airport both ways. I had to walk. On return I couldn’t get out of car park at exit as it said I owed £160.00. Had to call for help and no explanation was given why that happened. Not good enough.”
Thank you for your review. Our Plane Parking car park does have a shuttle bus which operates every 12 minutes 24 hours per day. It sounds like our ANPR system didn't detect you on entry which resulted in your being charged the roll-up rates in error when you exited. I'm glad you managed to speak to someone on the day to get it sorted.
Kind regards,
Customer Support Team
Thank you for your review. If you still haven't received your refund can you reach out to us and we can look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
