“Parking was no problem at all easy to follow signs to the parking. Buses to and from airport were easy to find too and did not have long to wait on them. Only down fall of our experience was when exiting the facility we were stopped at barrier and machine said we had to pay £180. Eventually got through to someone and got on our way home.”
“No hassle parking up the car,and picking up again on our return. there was no shuttle bus to take us to the Terminal building as we arrived early in the morning and it was freezing cold and raining, got a shock on the way out as the ticket machine said I had to pay £135, I pressed the help button and the guy said that's fine Sir and let me out as I had prebooked at a cost of £35 for 3 days which was good I though. all in all a good service.”
“The car park was easy to find from the information provided.
The information indicated that there would be a bus service to the terminal.
There was no bus service. We walked to the terminal from the parking spot.
Coming back, the car park barrier indicated that there was an excess charge of almost £200 when I had paid upfront and picked up my car within the time allowed. We had to use the emergency button to speak to a human who opened the barrier and let us out.
The experience could have been much better.”
Thank you for your review.
I can confirm the shuttle bus has been reinstated back to and from the plane parking car park.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
