“Everything went well until we tried to leave and when I put the ticket in it told me I had a balance of £100 to pay ,you can imagine the freight I got ,I had to press emergency button to speak with someone who eventually let us out .Not a nice experience”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Totally hassle-free experience. Booked online for a reasonable price and was delivered safely both ways by the shuttle bus provided, even arriving at 00:00 after a delayed flight. Car was intact - good experience, and would use again.”
“Got to the car park and the ticket came out but barrier didn’t open so we rang the buzzer and a guy answered and said as long as our ticket had our reg on it then he would open the barrier which the ticket did. So we parked. When we came home the barrier didn’t open again and said we were due £294 for our stay! We rang the buzzer again to be told we were in the wrong car park. We explained what happened and the guy said well I will let you out this once but in future you will be charged! Surely then when we arrived the first guy should have advised us of this instead of letting us in the wrong car park!!”
Thank you for your review.
As you had entered the wrong car park our ANPR system would not have been expecting your car registration and this explains why you were charged £294 upon exiting. I am glad to hear that our car parking team raised the barrier for you.
Kind regards,
Customer Support Team
