“My van truly loved staying at Edinburgh airport, he was a little upset that breakfast and a wash down wasn’t included but was happy to talk to other four wheeled friends, and believe me, he made a few. The journey across the bridge to Fife was full of stories. He can’t wait to return next month”
“I had booked the long stay car park but arriving at night in bad weather and pouring rain I parked in the medium stay car park by mistake. I didn’t see the signs clearly.
Fortunately the receptionist was kind and didn’t charge me the extra £170 fee which was exceptional and kind. So I will happily try again”
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“At first, we were a bit lost but after picking up the sign all was okay. Parking was easy pick up a card from the barrier, park the car jump on the bus and away.
Great price and service only 5 minute wait for bus on return”
“Very easy to park here! Pre-book your car, drive up, gates lift, park where you like, go to the bus stop, get on the bus (very nice bus drivers too!), get dropped at the terminal. Couldn't be easier & the least expensive option for parking. 5*”
“Should have number plate recognition not ticket. Poor lighting. Both Bus drivers were very helpful The man on the barrier phone was Excellent when we had to take time to find our Ticket”
Thank you for your review. We are working on a solution for the future that will allow us to no longer use tickets however a large number of our customers still choose to drive up and park with no booking meaning we still need to have this option in place for the time being to accommodate this.
Kind regards,
Customer Support Team
