“I made a simple mistake inputting my departure time from Plane Parking. It involved a flight that arrived just after midnight. By putting in the wrong date I was disproportionately charged. My mistake was genuine and i didnt mind paying two or three times over the daily rate that I booked for. Although it's in their small print, paying eight times over is unfair and ended costing me more than my original 7 day booking. Edinburgh Airport don't seem to value regular customers within their captive market nor are they interested in addressing customer improvements.”
Hello,
Thank you for sharing your concerns about the issue you experienced with Plane Parking. We apologise for the inconvenience and frustration caused by the incorrect charge.
We understand that making a mistake when inputting your departure time can be frustrating, especially when it results in an unexpected and significantly higher charge. We want to assure you that we take all feedback seriously and are committed to providing a fair and transparent service to our customers.
Regarding your concerns about our pricing policy, we appreciate your feedback and would like to take this opportunity to review our terms and conditions. We value all of our customers, including regular customers, and are committed to providing a service that meets their needs. We will consider your feedback and look into ways to improve our pricing policy.
