“Fortunately I found the video taken from a drone as it's a long drive from the road, past other parking areas. Also I was lucky to find a space not too far from the first bus stop. The lights are big but it was dark when arriving and leaving and, a woman on my own, I was nervous heading along one of the lanes and, particularly when returning, if I'd had to head off on foot into hundreds of cars I would have been frightened and possibly lost. Two bus stops and no markers are definitely not enough for the size of the lot.”
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
“Gaining access and parking was great! Shuttle bus waited as we unpacked suitcases and got out toddler secured into buggy which was a great help! Unfortunately on way out though the barrier would not lift and advised we owed £180 when we had already prepaid for parking!! This was resolved quickly but just caused some inconvenience when we just wanted out and a que was starting to form behind our car.”
Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
