Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes. I'm glad you managed to speak to someone to get it sorted at the time.
Kind regards,
Customer Support Team
“Easy to get to bus drivers were nice and help full put out ticket in for coming out and come up with a balance if £180’to pay but we pre paid rang the help button to give the number plate and got let out after a couple of minutes”
Thank you for your review. I'm glad to hear you found our bus drivers to be nice and helpful during your experience. I understand the frustration when the payment system doesn't reflect your pre-paid booking, and I appreciate your patience while you sorted it out.
Kind regards,
Customer Support Team
“Need More easily seen signposts at point of entry to airport ,you can't have to many signs when people are stressed or rushing,other than that it all went well,thank you.”
