Hi Thomas,
Thank you for your review. Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
It appears that our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I hope you were able to fix this issue on the day with the help of our Car Park Assistance team. In case this did not occur, please contact us via the form below and we'll be happy to help:
https://support.edinburghairport.com/hc/en-gb/requests/new
Thanks,
Customer Support Team
“Parking was fine - disappointing to get all the way across the bridge before finding the door to security locked with no signs at any point to say that it was, thus wasting quite a bit of time!”
