“Booked car parking at Edinburgh airport and trying to get a refund as flight was cancelled. Completed the contact form and not received any response & that’s been over 1 week. No contact number to speak to customer services or any others means to get refund. Poor service and I’m out of pocket £40”
Thank you for your review. I can see that a member of the team did send you a response to your query within 24 hours of receiving this however as you had given us an incorrect e-mail address you didn't receive this. Once we had the correct details we were able to get a refund processed within 24 hours.
Kind regards,
Customer Support Team
“Multi storey signage was indicating over 100 spaces as we headed to 4th and roof area there were none on either of these levels!!
We had to wait for someone returning to their car to leave before we got a space. It would be useful if you could review how your advising signage works”
Thank you for your review. In future if you do encounter any issues in finding a space in the car park that you have booked, if you ring the intercom at the entrance/exit barrier and speak to a member of the car parking team they will help you to find a suitable space.
Kind regards,
Customer Support Team
“Good directions to find parking
Good instructions for entering and leaving parking
Convenient lifts down to check in
ADD A SIGN ON THE EXIT TICKET MACHINE FOR INSERTING TICKET
IT’S NOT CLEAR WHICH SLOT TO USE!”
