“Tried to extend my stay by a day due to a meeting that overrun. The only option was to make a complete new booking which was a fortune. There should be a provision to extend it for a period of time at the same daily rate which the original booking was charged”
Thank you for your review,
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“All the time i book multi- storey parking but have baggage to check in last week I only had hand baggage used the bridge from the 2 nd floor
It’s so easy no que easy parking don’t think I’m going to check my bags in ever again!!
It’s so easy and dry as well !!”
“Very simple and straightforward to navigate with clear instructions. Right across from the main terminal building made it easy as travelling with elderly parent. Will definitely be using again.”
