“BA cancelled my 08:30 flight at 03:30.
I found that I couldn’t re-book my parking with you if within 24 hours of entry. I found your team is not empowered to do anything to help
I emailed you and received a daemon failure- email cannot be delivered. You have configured your system to predetermine a maximally unsatisfactory experience for this customer. I deplore your cynicism and disrespect for your customers.”
Thank you for your review,
I'm sorry to hear that your flight was cancelled however I can confirm that our team were supporting those affected by the adverse weather.
We have numerous different channels that you can contact our support team including telephone and and online form which can be found in the 'help & support' section of our website.
Regards,
Customer Support Team
“Easy to access, well lit, plenty of parking spaces, and next to the airport entrance. As I am severely deaf and lone female traveller, not once did I feel unsafe even though my return flight was delayed and it was 1am and dark outside. Would definitely recommend”
“Booked parking online for multi storey. Was easy and is a good location so close to airport. Once I arrived back and was leaving airport I was asked to pay £554 for my stay. Contacted the receptionist and was allowed to leave, not the first time this has happened so was kind of expecting it.”
“Large cars taking 2 spaces, difficult to find a space
Also issue when trying to leave car park as registration was not recognised and we had to contact the customer services who were very helpful and resolved it immediately which is reason I gave 3 instead of lower score”
Thank you for your review. In future if you do have difficulty in finding a space then if you ring the intercom at any of the barriers a member of the car parking team will be able to assist you.
Kind regards,
Customer Support Team
“Spent a good 15 minutes looking for a space. Eventually had to wait for someone to leave. Not ideal when you have pre booked a space. No issues other than that.”
Thank you for your review. I'm sorry to hear you had problems with finding a space. In future if ever faced with the same problem if you ring the intercom at any of the barriers a member of the car parking team will be able to assist.
Kind regards,
Customer Support Team
“Being a first time user of the multi story parking, I found the directions a bit vague along with the lack of signs, got there eventually, thereafter it was straight forward until the return. When on exit the machine asked for over £200 when I had paid for the parking pre trip, it took ages to get through to the operator to sort it, it was a bit of a shock to the system at that time of night and may not repeat.”
