Hi there,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Multi-storey parking at Edinburgh Airport is super-convenient for access to the terminal building and exit via number plate recognition is a doddle. Least stressful part of our holiday travel by far!”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Great experience. Plenty of spaces, easy to navigate and fast track security a plus. Only issue was on leaving as 2 cars in front had issues with the machine, so took me about 10 minutes to get out as I was stuck behind them.”
