“Excellent car parking facility close to the Departures of Edinburgh Airport - all for a reasonable cost. Booking, Parking, Entry and leaving car park went very smoothly. Enjoyed the 5 min walk from arrivals at 12.20am to waken up after a 4 hour flight. Will I use again - absulutely.”
“Completely ripped off. Our flight was delayed by less than 24 hours and I was charged £50 for a single-day overstay charge! Very upset, considering the trouble we had to go through with the cancelled flight and the extra costs already incurred due to that.
For perspective, it cost £42 for 4 days when booked online in advance. No other excuse than just opportunistic and greedy business practices that kick their customers when their down already, especially when the customer had no control over the situation - all flights were cancelled due to bad weather.
Will seriously consider other airports due to this, and other parking providers for sure. I would advise anyone to review overstay charges before booking. Even with travel insurance, these are horrible business practices.
You've been warned, check the overstay charges and make your decisions with those in mind and look at parking alternatives.”
Hi Adam,
Thank you for your review.
I am sorry to hear of your flight delays and the disruption that have been caused as a result.
I can confirm you have been correctly charged at non-pre-booked rates for the extra time you have used the car park. I encourage you to reach out to your airline or travel insurance provider and raise your feedback with them, and they may be able to help, as the flight delays were out with your control.
Kind regards,
Customer Support Team
“Mid stay carpark was very good, only downside missed the sign for carpark and went into wrong carpark done a quick u turn inside this one and when I left was charged £4 for basically a two minute stay,”
Hi Brian,
Thank you for your review.
I am sorry to hear you accidentally went into the wrong car park. For future reference, please note that directions for the car park you have booked will be found in your confirmation email and, if any issues arise on site, our assistance team can be found at the ground level of the Multi-Storey car park, or via the intercom buzzer at the entry/exit barriers.
Kind regards,
Customer Support Team
