“Easy to access. Not so easy to exit as I became the 3 rd member of the family to have the ticket not accepted and a message appear saying I owed a whopping £445 despite having paid in advance and leaving before the time slot booked expired. Luckily having had 2 other member of the family experience the same problem I knew what to do to to allow me to leave without further charge. If this is standard then someone is up to something!”
Hello,
We sincerely apologize for the inconvenience you faced during your exit from the parking facility. It is disheartening to hear that you, along with two other family members, encountered the issue of the ticket not being accepted and a significant fee being displayed despite prepayment. We appreciate your understanding and cooperation in resolving the matter to avoid further charges.
Please be assured that this is not a standard occurrence, and we take such feedback seriously to investigate any potential issues promptly. Your experience will be shared with the relevant department to prevent similar incidents in the future. We value your feedback and thank you for bringing this to our attention. We hope for the opportunity to provide you with a smoother experience in the future.
Kind Regards, Customer Support Team
“It was easy to find the entrance and find a parking space once inside. The gate recognised my licence plate and opened automatically. Exiting was also easy. It only took a couple of minutes to walk to the airport from the car park. Pretty much a perfect experience.”
“Instructions given don’t match reality. Paid in advance. I arrived and no AVPR on mid stay so was issued a standard ticket. On return I put ticket in and was told I had to pay £100! Got it sorted out by assistant so no faults with service but this hassle is the last thing you need late at night after a long day.
Update your instructions!!!”
Hello,
We apologise for the confusion and inconvenience you experienced with the airport parking process. We understand that the discrepancy between the instructions given and the reality of the situation can be frustrating, especially after a long day of travel.
We are glad to hear that our assistant was able to resolve the issue for you promptly. However, we acknowledge that such a hassle is the last thing you need, especially late at night. Your feedback is valuable to us, and we will take steps to update our instructions to ensure a smoother experience for our customers.
If you would like to discuss this matter further or provide any additional feedback, please do not hesitate to reach out to our customer support team at https://support.edinburghairport.com/hc/en-gb/requests/new. Your satisfaction is important to us, and we appreciate your understanding and patience
Kind Regards, Customer Support Team
