“Got in fine. Parked up fine. Short walk to the terminal. So far so good. Upon leaving, put ticket in and it wanted to charge me £170 when I’d prepaid. Pressed the button someone said “uh huh” told them I’d prepaid “what’s your reg” told them and gate opened. Seemed like someone was trying it on”
Hi there,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Re: Booking confirmation for I5SLIZXIR
Hello
On drop off, I was asked the time of my arrival at Edinburgh and said 16 40 on 1 Feb.
This is actually the take off time of flight EZY3212 from Fuerteventura
My flight arrives 21 25 on that day
I pre booked until 23 30 in case of delays or time getting clear of luggage
Mark Reilly”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
