“I arrived an hour late, so went to the office to confirm that it's ok to leave and was confirmed that I'm OK to leave car park. Then at the gate it asked me for £100, so when I called I was told it didn't recognise my car as if I didn't drive in the car park day before. Took my reg and couldn't find the car. Took my booking reference and said he can't see it. Eventually, I was let go, but they could spare me additional stress and being stuck at the airport at 3am.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Unfortunately we were charged full rate, even though we pre-booked & paid for the early discounted rate.
We are awaiting response from Edinburgh airport parking”
“Can't fault the parking at Edinburgh Airport, have used all the parking at one point or another and have never had any issues. This trip was no different, takes the stress out of getting picked up or taking public transport. Would recommend.”
“Directions of how to get to the mid stay car park were great. Ease of access and plenty of parking spaces.
Only downfall for me was the person who parked next to us whilst we were away, parked too close (we were in the middle of the bay) and they dented the side of my car when they got out of their vehicle, leaving a chip in my paintwork.”
“Parking location is good but still a decent way if you’re carrying heavy bags. However there’s a luggage trolley dispenser now next to the pedestrian exit. Disappointed that, despite having a prepaid booking, I got stopped at the barrier on exit.”
Hi there,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
