“I use the car park anytime I fly from Edinburgh which is usually a couple of times a year. I am a travel agent and therefore also offer this out to all my clients as it is a fantastic car park. However, on my last visit, I had a couple of issues that I had never had happen before that ruined my pleasant experience. When I first entered, there was no one else behind me, after 30 seconds a car appeared right at the back of me which looked like it was car park maintenance. The driver was a man, ginger hair with a beard who looked like was driving aggressively behind me as I was trying to find a space to park. He had opportuniites to drive down another lane but proceeded to follow me. Once I found a space, I reversved in confidently depsite the pressure I felt with him behind, after I was half way into the space, he revved the engine and speeding right by. Another issue I had, was when I was exiting the car park after I landed back home. I was driving out and put my ticket in the barrier, which normally it just opens automatically. I put the ticket into the machine, and it said I owed £180 even though I had pre booked for the duration of my stay. I pressed the help button, and a man offered no apology but he did allow me to exit the barrier after asking for my car registration plate. There was no customer service here, and I really put a downer on the end to my holiday. I will probably not be back here now after this.”
“Long stay car park was easy to find , car was fine on my arrival , reasonabld priced only issue was on leaving when i put in card for parking it was coming up 500 pounds owed , which i didnt as paid it weeks earlier just over hundred for 10 days , it was obviously an error in system quickly rectified so was relieved”
“We parked for 2 weeks. We had no problem finding a space and the walk to the main building straight forward. On leaving however the barrier didnt open and the ticket stated that we owed £660. This was quickly rectified by pressing for assistance and we were let through.”
“Ideally located close to the airport for our trip with it being only a short walk from the terminal. It worked out cheaper to leave the car there for 2 days rather than take public transport which was surprising.
Would definitely use the long stay facility again.”
“We always use this long stay parking, the new layout seems to make it easier to walk to the terminal. Our only problem this time was that on trying to leave at the end of our stay the machine at the barrier tried to charge us over £400 for our pre-paid parking, however the attendant on the intercom was able to sort this out very quickly.”
“Parking is great. Problem is only that the ANPR camera does not work all the time. Its quite a shock when you put the ticket in and it tells you you need to pay £200 :)”
