“I booked for the Plane Parking, but when I arrived the info screen at the gate said I was booked into a different car park. This was stressful as it was dark, unfamiliar and I didn't have much time. I eventually managed to contact someone on the intercom button (which in the dark was not obvious) and was told I was now in Long Stay and should have received an email, which I had not. I parked in Long Stay and couldn't see signs to the pedestrian path to departures, so I headed in the general direction of the terminal, hoping I was going in the right direction and that I would find a gate in the fence. On my return there were not enough signs to the exit, so I drove around unnecessarily until I'd found it.”
Thank you for your review.
As advised in your booking confirmation, Plane Parking is currently non-operational during the winter season and you are upgraded free of charge to the Long Stay car park.
I’m sorry to hear you found our wayfinding unhelpful. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“The registration monitor reads my number plate incorrectly, so the ticket prints out with a digit wrong and I require to call customer assistance to be let out the gate (because I pre-book with my correct registration number). This is a bit frustrating, although I always get a quick and helpful response from customer assistance.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however, I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“It's a car park. It is exactly as you'd expect. Depending on where you park, it takes between 10 and 15 minutes to walk to the terminal. If you walk slower than I do, it'll take longer. If you walk faster than I do....”
