Thank your your review.
There can be two reasons why you have been charged upon exiting, if you have overstayed your booking or our ANPR system has not read your car registration properly upon entry.
Kind regards,
Customer Support Team
“The current issue with long stay is that you book and pay in advance but when you arrive there are no spaces with cars double parked all over the place.”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Unfortunately I couldn't get into the long stay car park I booked and paid another fee for short stay. If you are able to arrange a refund I'd be very grateful.”
Thank you for you review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Good parking, easy to use, short walk to the terminal.
Shame about all the cars abandoned on double yellow lines and non designated spaces that make navigating the car park difficult.”
“Signage and clear walk way needs to be improved. If I wasn't with someone that knew the route I would have found this difficult.
Cars parked everywhere and outwith spaces!”
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
