“Ticket didn’t automatically produce on arrival so had to press for a ticket but I emailed the support and got a swift reply.
On exiting the carpark it was dealt with efficiently on the intercom at the barrier.”
“Unfortunately the Long Stay car park was closed during my visit but I was directed to park at the mid stay. Found the parking easily and it's a small walk to the departures. Car was safe and no issues for when I got back to collect. Chargers are reasonable as well. In all a happy customer.”
“Hi there. Always had a good experience using the Long Stay at Edinburgh Airport. It’s handy to access and the terminal is not far away. Some ongoing resurfacing made it a bit tricker this time though, and difficult to find a space. Upon exiting, my ticket wouldn’t work. Got some assistance from the call button, who advised me to put it in the wrong way round! It worked! But gave me a bill of some £100 for a 2 day stay! And I had already pre paid. The gent on the other end of the call managed to sort it out for me. Some gremlin ms in your ticketing system need to be ironed out it seems.”
Hi there,
We currently have improvement works ongoing in the long stay car park which are due to finish in the coming weeks and will make accessing the terminal even easier. We have planned these for our quieter months in order to minimise disruption to our customers.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Edinburgh Airport
“Convenient and cheap, but very annoying that it did not recognise my number plate at all and had to spend several minutes on the intercom for the guard to find my online booking.”
Thank you for your review. It sounds like the ANPR system hasn't registered your vehicle correctly when entering the car park. I am glad you managed to get this sorted at the time and I am sorry for any inconvenience that was caused.
Kind regards,
Customer Support Team
