“Edinburgh Airport longstay carpark. Up until 2019 we used to travel abroad 3 to 5 times a year. The Airport parking was great, relatively cheap and efficient, you parked up and jumped on a shuttle bus which took you to the terminal. Fast forward to March 2024, and the long state car park is now expensive, a shambles, especially the entrance, embarrassing, a disgrace.
-There is no shuttle bus
-you have to walk now.
-no clear defined path with signs. You have to head in the general direction of the airport and hope you are going the right way.
-In the dark, poorly lit.
-in the rain, you get soaked, no cover.
-lots of bags, no trolleys, but if there was good luck navigating the high kerbs, Obstacles and waste land en route.
-No guaranteed parking. Obviously no control of bookings. If it’s full, they continue to take bookings and your money regardless. I have friends who have arrived to a full carpark and basically had to abandon their car on yellow lines so as not to miss their flights.
- i’m 64 and have travelled all over the world with work and on holiday. I travel to other airports and see clean, well run and efficient airports. NONE of that applies to Edinburgh Airport, the capital of Scotland, and a massive tourist destination, is Like Landing at a 3rd world country. (Apologies to Third World countries.) Staff are obviously fed up and disillusion. As a traveller passing through the airport, you are merely seen as a target to extract lots of money from.
-to sum up, underfunded, lacking maintenance, badly run, and an embarrassment. Where is the pride??? I am embarrassed to be Scottish. It’s not just the airport. I asked an American friend how he enjoyed his visit to Edinburgh. He said he had never seen a city with so much litter and rubbish lying around.. Such a shame.”
Thank you for your review,
Our long stay shuttle bus was suspended in 2020 and the car park is an approximate 12 minute walk to the terminal. The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Signposted well, wasy to find a space and no problems when picking car back up. Upgrades happening at the moment so bit tricky to find the exit, especially late at night but still recommend. Great pricing as well for being so close to the airport. My flight was delayed getting back but no extra charges.”
Thank you for your review,
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“I like the convenience of the Long Stay Parking and I did get a good price however as it was cold and raining the walk to the terminal was a pain. The number plate recognition system worked great so very efficient in and out.”
