“Queue to get in and out due to booking system not functioning correctly. I was asked for £170 for parking already paid for. It took about a minute or so to sort it, but that's a long time when folk are queuing behind you.”
Hello Andy,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards.
Customer Support Team
