“Lucky we arrived early for our flight as it took us an absolute eternity to find a parking space.
When I eventually found one it wasn’t ideal as other car drivers had encroached into the space. However, I proceed and with the help of my wife managed to park my car.
When I returned the door on the passenger side had a slight dent, as a result of there being insufficient space. I thought the driver would drive out as I did prior to my wife getting in the car.
I hold yourselves just as much to blame given the space sizes are so small.
Would I use yourselves again most definitely no.”
“Entry and parking was all fine but on exit when I inserted ticket and but barrier didn’t raise. Message appeared saying outstanding balance of £120. Even though I had pre paid and was well within the time requested. Had to use barrier intercom who allowed me to exit eventually.”
Thank you for you review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“I booked long stay parking from 29/5 to 31/5 , and informed the car would be reg recognised, on entry I was issued a ticket then on departure I put the ticket in and asked to pay £120 !! This caused me great anxiety. After a discussion through the intercom I was allowed to go, not an enjoyable experience”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“When we arrived everything started well, got our ticket with the car reg on it. Then we tried to find the disabled bays, they were all full. Then we tried to locate an ordinary bay again there was none, cars were parked at the end of the parking bays on the access roads. There was no free bays to park our car which we had precooked they were all full. Too many tickets had been sold for the size of the car park. We felt trapped in an overcrowded car park with no where to go. What a terrible way to start our holiday. Can I ask please stop selling more tickets than spaces available. The signage to the terminal leaves a lot to be desired, quite a long walk and the shuttle buses have been removed. Quite a poor experience.”
Thank you for your review. I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“It is easy to find and reasonably priced. Traveling from Glasgow, it is more cost-effective and convenient for two people to use this parking instead of taking the bus.”
