“Recently I have found when exiting the long stay I have been asked to pay £175. This despite having paid in advance. Easily sorted by alerting the parking attendant however still frustrating”
Hi,
Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes. I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
