“All the products are individually good in their own right, but this little kit is a great introduction to using each of them cohesively step by step. A great taster kit for anyone with problematic skin.
I am already familiar with the Cleanser and currently use the Intense Moisturiser on my mature skin - it was interesting to try the alternative moisturiser. The Sunscreen is easy and pleasant to use with a good texture, not at all heavy.
I used the Day And Night serums as suggested with no adverse reactions - I preferred the Brightly Day Serum, but was unsure about the Nightly as it has a slightly stronger aroma.”
“I found the amount of product in the small sizes was not sufficient, it only seemed enough for 2 to 3 uses. The tubes felt like they had a lot of air in them and not much product, so I was a little disappointed that I didn’t have a few more uses for what I paid so I feel that I don’t know whether they are worth purchasing as I didn’t get enough for a few days worth.”
Hi Fiona, thank you for reaching out. We apologise for any disappointment you may have experienced with your Radiance Kit. We understand that some of the products in the kit may give the impression of being less than fully filled. However, we want to assure you that the volume of product in milliliters, as indicated on the packaging, is accurate for each tube.
During our testing phase, we have found that storing the products on their end, although it may seem obvious, significantly helps facilitate easier dispensing. This positioning prevents the product from clinging to the inner tube due to its consistency. It's important to note that if used as directed, the kit is designed to last for approximately two weeks. We hope this explanation provides clarity.
Please rest assured that your feedback is being taken into account. Although we can't guarantee immediate changes to our packaging, your insights are driving us to enhance the overall customer experience.
“What seems like an ideal starter kit is actually not worth much. There is only one use per product in this package very tiny amounts of product in each tube.”
Hi Shipa, thanks for taking the time to share your feedback. We’re really sorry to hear you were disappointed with the Clarity / Transformation Kit. While the tubes may look less full than expected, we want to reassure you that each one contains the correct volume of product as labelled. The packaging size is designed to meet legal requirements for listing full ingredients and usage instructions clearly. We’ve also found that keeping the tubes stored upright can help with smoother dispensing, especially due to the consistency of the formulas. When used as directed, the kit is formulated to last around two weeks. We really appreciate your thoughts and are always listening to feedback like this as we continue to improve the experience.
