“I was so excited to order this item online and couldn’t wait to try it! Unfortunately, I encountered a few issues with the delivery at first, which was disappointing. However, the amazing customer service from Dr. Sam’s truly turned things around. Their team was incredibly responsive, kind, and helpful in resolving the issue quickly. Thank you to the wonderful customer support team — your care and dedication made all the difference!”
“For the price I haven’t been particularly happy with the product. I find this makes my skin more oily than usual (I already have combination skin).
If I’m more oily by lunchtime than I would be usually, a product definitely isn’t for me. For this reason I won’t be repurchasing.”
Hi Julia, we're sorry to hear of this experience when trying this product for the first time and have got in touch directly to provide further assistance.
“I have been struggling with post inflammatory erythema/ hyperpigmentation since I had a bad outbreak of cystic acne last year. I used it during the bout of bad acne but didn't notice any change but thought it was down to my spots being too bad to notice a difference. My active acne has been gone for a while now and I introduced the flawless vitamin C product into my routine back in early January in hopes that would help fade the redness. I have been using it for over 11 weeks now but have noticed no change or lightening in the discolouration. I am disappointed as it is not a cheap product.”
Hi Linda, thanks for reaching out, and we're sorry to hear that you're not seeing the desired results from using Flawless Vitamin C NAD+ Serum. It sounds as though Brightly Serum would be more suited to your current requirements than the Flawless Vitamin C. Both serums work synergistically in your routine to harness each formula's powerful ingredients, but while Flawless Brightly Serum focuses on reducing redness, clearing pores, and brightening skin with azelaic acid, niacinamide, and bakuchiol, Flawless Vitamin C NAD+ Serum has been designed to combat UV damage, reduce pigmentation, and boost collagen production for firm, smooth, glowing skin. With some small tweaks to your routine we're confident we can help you acheive the results you're looking for, and have got in touch directly to provide further assistance.
““I really enjoy using Flawless Vitamin C + NAD+. The consistency is perfect—light, smooth, and easy to layer with other skincare products. It absorbs well without feeling greasy or heavy. Most importantly, it doesn’t irritate my skin, which is something I’ve struggled with when using other vitamin C products. It feels gentle yet effective, making it a great addition to my routine.””
“I like this product although haven't been using it consistently enough to see results. I think that it probably contributes to my skin feeling generally smooth. I wish one pump had more product as I can't seem to cover my face and neck with just one pump.”
