“Gentle face cleanser that doesn't leave skin feeling dry or tight afterwards. Great for reactive skin as my rosacea isn't flared up by washing my face anymore”
“Makes my skin feel so clean and soft, but doesn’t dry my skin out. I suffer from breakouts but this seems to help keep them away. Love this product I wouldn’t use anything else now.”
“I must be missing something. I love Dr Sam products but this stripped my skin and made it feel stingy and dry. I don’t get the plaudits, I thought it was very astringent.”
Hi Hannah, we're so sorry that you had this experience while using our products. Please note, that despite rigorous testing to ensure safety and compliance with European regulations, reactions can still occur. We've been in touch directly to provide further assistance.
“I don’t know what happened and I’m gutted!! I really wanted to love this cleanser but I’m pretty sure it made my skin worse :( At the time of using it, I was struggling pretty bad with closed comedones, and couldn’t find anything at all to remove makeup that wouldn’t create more and irritate my skin.
My skin is the most reactive, sensitive, acne and rosacea prone skin I’ve ever come across :( so tried this cleanser with hopes it would help.
Within a week’s use I had the most horrendous closed comedones and I’m pretty sure I had some cystic spots come too.
This could just be a coincidence with something else but it’s the only thing new in my routine I could think of at the time. Maybe one day I’ll try it again but with caution.”
Thank you so much for sharing your experience, we're sorry to hear this. We'd be happy to advise further and apply our 60 Day Happiness Pledge, so have got in touch directly. We really appreciate your feedback and hope we can support you in finding a routine that's a better fit for your skin.
“I have struggled with Rosacea for many years and have, at last found a cleanser that really works. My face is properly cleansed and the redness much reduced. Can't recommend highly enough”
