“Really good cleanser for sensitive skin. I really like it, it does the job, doesn't irritate or dry my skin. I think I will repurchase it once it is finished. A little bit pricey but there is refill option.”
“Really love this cleanser. It’s super gentle but still removes makeup and sunscreen easily without leaving my skin feeling tight or dry. My skin just feels clean, calm and comfortable afterwards.
I also like that it’s so simple to use — it feels like a really well thought-out formula for sensitive skin. A little goes a long way and it works perfectly morning and night. Definitely one I’m going to repurchase.”
“The only cleanser that works for my combination, acne-prone teenage skin. I've genuinely tried all the best cleansers there are, Korean skincare, Japanese skincare, you name it. This one just calms my skin down, makes it baby smooth and doesn't strip my skin barrier. So good you'll need to restock much faster than you think! I would suggest getting the refill bag as it lasts you really long. Thank you Dr. Sam!”
“I really, really like this cleanser but I thoroughly dislike the pump mechanism, hence only giving it three stars. I thought I'd come to the end of the product as it wouldn't pump anymore but unscrewed the top and saw there seemed to be a great deal left. My husband cut the dispenser open and I scraped out at least another month's worth of product. I'd really prefer the product in a large tube or use the same delivery system used for the day and night serums which pushes the product up with no wastage. Or use the same current delivery system but make the product a little thinner. I know refill packs are available but I don't feel it's hygienic to keep topping up old product with new.”
Thank you for taking the time to share your feedback, Lesley. We're sorry to hear that the pump mechanism has been frustrating, we completely understand how disappointing that can be when you are enjoying the product itself. We really appreciate your suggestions about alternative packaging. Your feedback is very valuable as we continue to improve the overall experience of our products. Some customers do choose to use the cleanser directly from the refill pouch instead of topping up the original bottle, as it has a screw top lid which is easy to use daily, and is great value for money. Thank you again for taking the time to share your experience with us.
“I’ve been using this for about a week, and it has definitely helped clean my pores. However, other than that I haven’t noticed much of a difference yet. My skin is still quite bumpy and red, which is why I bought the cleanser in the first place. I was hoping it would help with that, but so far it hasn’t. That said, I still have hope that it will improve with continued use.”
“This is the best cleanser I have ever used. It's been a repeat purchase of mine since I first tried it. I have sensitive skin so I love that it is fragrance free. It cleanses the skin gently without stripping. My skin has been very happy since using this!”
