Hi Abby,
Thank you for taking the time to leave us a review. We are so sorry to hear that you did not get on with our Flawless Cleanser. Please reach out to our Customer Support team on hello@drsambunting.com as we would love to resolve this for you.
Look forward to hearing from you.
Dr Sam’s Customer Support
“This cleanser is amazing!! Best I have ever used so smooth and gentle. I have been using it alongside the neutralising gel and the intense moisturiser and the results have been amazing. All my closed comedones disappeared and it keeps my spots at bay too. Can’t thank Dr Sam enough for bringing these products out!”
“The product is great, I really like how my skin feels after using this cleanser, didn't cause any irritation or clogged pores. The packaging though doesn't work for a product that is so thick. The last 20% is so difficult to get out of the bottle. I would be happy to purchase it again if the package was different.”
Hi Anna
I'm sorry to hear about this.
We do have a cleanser refill option available which reduces packaging and allows you to keep using the same bottle, reducing plastic consumption by 88%: https://drsambunting.com/collections/cleanser/products/flawless-cleanser-refill
This is why our Flawless Cleanser bottles are so strong as they are intended for a long-life and to be your forever bottle.
Because of this, the lid on these bottles can be removed to allow for easy refill. You should therefore be able to empty the final amount of product if you turn the bottle upside down, allowing the product to come to the top, and then removing the lid. I realise this isn't the most convenient, but hopefully the refill option will help solve this issue for you.
We're working on making our products more sustainable and increasing the percentage of packaging using PCR (Post Consumer Recycled) materials where possible, so I will pass this information onto the team for consideration going forward.
If you have any further questions or there is anything else we can do for you, please let me know!
“Love this cleanser! I have sensitive combination skin and very prone to breakouts. I needed something gentle yet effective to help keep my skin clear and healthy without damaging my skin barrier. I have it in travel size as well!”
