“Mercer received this one ! After my order was wrong I ordered two different cakes and had two of the same !!! and I contacted them straight away to get it sorted I didn’t hear from customer services until the day after later afternoon when it was too late as the birthday has passed ! I was asked to send pictures so I did as I been made to feel like a liar and the customer service was in no way professional the way they talk by email : the reply was :” Hi So sorry can you send a photo?
Martin - Sales & Customer Service Manager
www.dessertsdeliveredbakery.co.uk
Then I did and asked for a refund as I had the wrong cake delivered and no customer services to sort it out and this is what I have had next :” Hi so sorry for this shall i refund some money back?
Martin - Sales & Customer Service Manager
Which I reply yes but that the whole cake should be refunded ! Then to that he replied :
“Hi you would need to return the cake for a full refund as stated in our terms
Thanks
Which the fact it wasn’t my fault that I tried to sort it 5 min after receiving the delivery and noticing something was not right so emailed straight away as the only way you can get hold of customer services with a promise of a reply within 5 hrs which wasn’t honoured ! I also left several message on messenger !
I DO NOT RECOMMEND THIS COMPANY ! Although cake are nice they aren’t cheap and when u buy two totalling £75 and the order is wrong u only offered £10 back with really back customer services it’s chocking!! So they mess up ! The birthday person was really disappointed and I get a £10 back and asked to return the cake if I want a full refund!! JOKE. Just so everyone aware this is my feedback and review!”
“Delicious and looked amazing - not huge but big enough - quality wonderful - our second cake, will keep buying for every birthday for my kids. Light, tasty, not dry - packaging great - delivered perfectly and on time. Love this company .”
“The cake tasted amazing and came really well packaged. Only 1 problem ordered the topper balloons but got sparklers instead which i had already brought, did have some extra candles and a pink badge but was for a boy! Overall happy with cake”
