“With sensitive skin I am careful when trying new products. I used the moisturiser only for 3 days and my face was badly burnt. I did not try the other two products in the box. Very frustrated and disappointed at the money spent on a product supposedly designed to sensitive skin.”
Hi Mel,
We’re really sorry to hear about your negative skin response and for the discomfort this caused. Please discontinue all products. If discomfort persists please reach out to your GP or medical professional.
You can also return the product within 30 days of purchase for a full refund, even if the product has been used. More details here: https://www.dermalogica.co.uk/policies/refund-policy
If you still need further support please email ecomcustomerservice@dermalogica.com.
“My skin had become very reactive after using a scrub that was far to harsh, just a couple of days using the ultra calming range and my skin is feeling back to normal.”
Hi Dimple, thanks for your 5* review! We’re thrilled you’re enjoying our sensitive skin rescue kit and that it’s working well on your skin. If you have any favorite products or tips you’d like to share, we’d love to hear them.
Hi Bonnie, thank you for your lovely review! We're so glad to hear that our Sensitive Skin Rescue Kit is gentle on your skin and has kept hives at bay. Your satisfaction is our top priority, and we truly appreciate your feedback!
Hi there, thank you for the glowing review! We're so happy to hear that the Sensitive Skin Rescue Kit is your go-to travel companion for holidays. It’s wonderful to know it has made your trips even more enjoyable!
Hi Karen, that's fantastic to hear! 🌟 We're thrilled that the sensitive skin kit has made such a positive difference for your skin, reducing sensitivity and not affecting your rosacea. It's wonderful to know that the recommendation worked well for you.
“I would highly recommend the product, the only reason for four stars is because the consistency of the cleanser and moisture is so thick it’s really hard to decant so I have to take the lids off to get the product out.”
Hi Zoe, thank you so much for your recommendation! We're delighted to hear that you would highly recommend our product. We appreciate your feedback regarding the consistency of the cleanser and moisturiser, we will pass this on to the relevant team!
“I am very pleased with my order, so much so I have places a bigger order for those items,
I wonder if you have a free sample of pre cleanse oil . Before I order it
Thank you”
Hi Senga, thank you for your wonderful feedback!
We're delighted to hear that you're pleased with your order and have placed a bigger order for those items. Unfortunately, we don't offer samples of the pre-cleanse oil at this time. I would recommend reaching out to a local skin center who might have these samples for you to try before you buy. You can find this under 'store locator' on our official website.
