“I ordered this kit to try out on my sensitive, irritated skin with hope that it would ease my redness and calm the irritation but unfortunately it made my skin worse, unsure of whether it was all the products that reacted to my skin or just one of the products but I did not want to try any again to find out.”
We’re really sorry to hear this, and appreciate you sharing your experience. If you’re within 30 days of purchase, you may be eligible for a return or exchange.
If this was purchased within 30 days you can send this back for a full refund, even with products used. Please follow the link below.
https://returns.richcommerce.co/return/new?c=dermalogicauk
Kind regards
Amy
“I bought this package as I have recently developed rosacea and I needed to calm my skin down. It worked a treat. The only issue was getting the viscous cleanser out of the bottle - it wouldn’t come out easily.”
Thank you so much for your fantastic 5-star review! We’re thrilled our package helped calm your rosacea. We’re sorry the cleanser was hard to dispense, please let us know and we’ll help with a solution.
“With sensitive skin I am careful when trying new products. I used the moisturiser only for 3 days and my face was badly burnt. I did not try the other two products in the box. Very frustrated and disappointed at the money spent on a product supposedly designed to sensitive skin.”
Hi Mel,
We’re really sorry to hear about your negative skin response and for the discomfort this caused. Please discontinue all products. If discomfort persists please reach out to your GP or medical professional.
You can also return the product within 30 days of purchase for a full refund, even if the product has been used. More details here: https://www.dermalogica.co.uk/policies/refund-policy
If you still need further support please email ecomcustomerservice@dermalogica.com.
“My skin had become very reactive after using a scrub that was far to harsh, just a couple of days using the ultra calming range and my skin is feeling back to normal.”
Hi Dimple, thanks for your 5* review! We’re thrilled you’re enjoying our sensitive skin rescue kit and that it’s working well on your skin. If you have any favorite products or tips you’d like to share, we’d love to hear them.
Hi Bonnie, thank you for your lovely review! We're so glad to hear that our Sensitive Skin Rescue Kit is gentle on your skin and has kept hives at bay. Your satisfaction is our top priority, and we truly appreciate your feedback!
