Hi Karen, that's fantastic to hear! 🌟 We're thrilled that the sensitive skin kit has made such a positive difference for your skin, reducing sensitivity and not affecting your rosacea. It's wonderful to know that the recommendation worked well for you.
“I would highly recommend the product, the only reason for four stars is because the consistency of the cleanser and moisture is so thick it’s really hard to decant so I have to take the lids off to get the product out.”
Hi Zoe, thank you so much for your recommendation! We're delighted to hear that you would highly recommend our product. We appreciate your feedback regarding the consistency of the cleanser and moisturiser, we will pass this on to the relevant team!
“I am very pleased with my order, so much so I have places a bigger order for those items,
I wonder if you have a free sample of pre cleanse oil . Before I order it
Thank you”
Hi Senga, thank you for your wonderful feedback!
We're delighted to hear that you're pleased with your order and have placed a bigger order for those items. Unfortunately, we don't offer samples of the pre-cleanse oil at this time. I would recommend reaching out to a local skin center who might have these samples for you to try before you buy. You can find this under 'store locator' on our official website.
Hello, thank you for your honest review. I'm sorry to hear that our product didn't suit your sensitive skin. We understand how important it is to find the right skincare products, especially for sensitive skin. If you have any specific concerns or need recommendations for alternative products, please let us know. We're here to help! You can use our live chat to chat with a professional skin therapist.
Hi Susan, thank you for your feedback! We're delighted to hear that you love the texture and find our product effective. It's great to know you're considering larger sizes in the future. Your satisfaction is our top priority. If you have any other thoughts or need assistance, please let us know! 😊
Hi Amanda, I'm really sorry to hear that this product didn’t work out for you and even made your skin worse. It’s always disappointing when something that works for others doesn’t suit your skin. Everyone’s skin is unique, so it’s understandable that not every product will be a perfect fit for everyone. I can see this order was placed within our 30 day return period window. If you need further assistance on your return, please contact us at ecomcustomerservice@dermalogica.com
“Love the hydrating spray and water gel , would def purchase full size , however the cleanser is just too hard to get out of the bottle , have to fully unscrew lid so I wouldn’t buy this again”
Hi Helen, thank you for your review, we are sorry to hear that the usability of the smaller cleanser is unsuitable, however if the product is a perfect fit, our larger sizes offer an easy to use pump! We're glad to hear your loving our Ultracalming Mist and our Calm water gel!
Hi Stephanie, Thank you for your review! we're so glad you're enjoying our Sensitive Skin rescue and that it works well with your skin! Please feel free to join us on live chat through our Dermalogica website if you have any questions surrounding our products.
