Support Desk Reviews

4.7 Rating 703 Reviews

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Phone:

01133853853

Email:

info@CoolCare4.co.uk

Location:

Helios 47 Isabella Road,
Helios 47 Isabella Road
Garforth
LS25 2DY

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How knowledgeable was the CoolCare team member?

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Posted 2 years ago

Thank you for your review Regards The CoolCare team

Posted 2 years ago

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“Excellent response time, knowledgeable and if they can't sort the query there and then they update you”

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Posted 2 years ago

Thank you so much for the 5 star review, Melanie! We truly appreciate your kind words about our Support Desk, especially your comments about the excellent response time, knowledgeable team and how we ensure that your queries are always updated. Thanks The CoolCare team

Posted 2 years ago

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“The support you give is second to none - I have always been really pleased with the help and efficiency you work to get the answers to the questions I require. Thank you”

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Posted 2 years ago

We really appreciate the 5 star rating that you have given the Support Desk. Thank you for your kind words and for your support! Regards The CoolCare Team

Posted 2 years ago

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“Hi as a business we proactively requested what would happen over the daylight saving weekend, when I received the 'I think' message I asked the advisor to seek clarification, it was then confirmed that 13 hours would be recorded on sifts worked over this period. This message was communicated to our three sites. When it became apparent this was not the case I asked for clarification and was told no the message given was not correct, this error if not spotted would have resulted in a loss of pay for every employee that worked during this time. We sought advice however the advice given was not correct which is disappointing and reduces the trust we have in the advice we receive.”

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Posted 2 years ago

We're sorry you feel you've not received the best service from us. We will follow this up with you directly and be in touch very soon. Regards The CoolCare Team

Posted 2 years ago

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“The gentleman that I spoke with today, answered my questions with ease.”

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Posted 2 years ago

Thank you so much, Kim, for providing us with a 5-star rating of the Support team. We appreciate your feedback Regards from The CoolCare Team.

Posted 2 years ago

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“Very good feedback and advice from Phil (Tech Support Team Member). Thank you.”

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Posted 2 years ago

Thank you so much, Phil, for your 5 star rating of the Support Desk! We really appreciate your feedback. We know it's important that our customers receive the best service, and we are more than happy to help. Thank you!

Posted 2 years ago

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Posted 2 years ago

Thank you so much for your 5-star rating of our Support Desk, Peter! We are grateful for your feedback.

Posted 2 years ago

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Posted 2 years ago

Thank you, Ammar, for your 5 star rating of Support Desk! Your positive feedback is much appreciated!

Posted 2 years ago