How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Efficient and effective communication from Sarah. Informative and courteous. Query resolved in one call. Many thanks!”

Posted 1 year ago

We're so pleased that you were happy with the service you received - we'll pass on your feedback to Sarah. We really appreciate you taking the time to let us know. Best wishes from The CoolCare team

Posted 1 year ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Very helpful”

Helpful Report

Posted 1 year ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 1 year ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Sarah at your helpdesk was very helpful to us. Thanks.”

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Posted 1 year ago

Thank you so much for your review - we'll make sure that Sarah gets your feedback - we really appreciate you taking the time. Best wishes from The CoolCare team

Posted 1 year ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

Author didn't leave any comments.

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Posted 1 year ago

Thanks for your review - we really appreciate it!

Posted 1 year ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

Author didn't leave any comments.

Helpful Report

Posted 1 year ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 1 year ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“We had a problem in that sending the portal codes out to over 80 members of staff in one go was not available directly from Coolcare. The team at Coolcare produced an excel spreadsheet for us and made life easier!”

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Posted 1 year ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Very helpful and prompt with their response”

Helpful Report

Posted 1 year ago

Thanks so much for your review - we really appreciate you taking the time. Best wishes from the CoolCare team

Posted 1 year ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Did not answer fully or properly. Clsoed ticket withour confirmation from me.”

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Posted 1 year ago

Thanks for your feedback - we have come back to you directly with further information and detail on your query. Regards from The CoolCare team.

Posted 1 year ago

Support Desk Reviews