Support Desk Reviews

4.7 Rating 701 Reviews

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Phone:

01133853853

Email:

info@CoolCare4.co.uk

Location:

Helios 47 Isabella Road,
Helios 47 Isabella Road
Garforth
LS25 2DY

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How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Really quick and informative response, many thanks”

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Posted 8 months ago

Thank you so much for your review - we really appreciate you taking the time to let us know about the service that you have received. Best wishes from The CoolCare team

Posted 8 months ago

Louise Livesey

Verified Reviewer

“I reported an issue on the 29th December 2025. I only received an answer today, 9th Jan 2026. It was basically: we don't know why our system failed for one of your companies, and you will have to fix it yourself manually.”

Helpful Report

Posted 8 months ago

Thanks for your feedback. We're disappointed you were unhappy with the service that you received from us. We have investigated your concerns and will come back to you under separate cover. Regards The CoolCare team

Posted 8 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“The lady we spoke to was very helpful and patient as we had numerous questions.”

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Posted 8 months ago

Thanks for your feedback - we really appreciate it. Best wishes from the CoolCare team

Posted 8 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

Author didn't leave any comments.

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Posted 8 months ago

Thank you for your review-we appreciate it!

Posted 8 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Immediate response Able to resolve problem”

Helpful Report

Posted 8 months ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 8 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Sarah in Coolcare support was fantastic! She was so friendly, helpful and resolved my complex issue quickly, making me feel like a priority.”

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Posted 8 months ago

Thanks so much for your review - we'll make sure to pass your feedback on to Sarah. We're so pleased you're pleased with the service you've received. With best wishes from The CoolCare team

Posted 8 months ago

Melissa Bace-Bertram

Verified Reviewer

“James helped me today,as I managed to lock myself out of biometrics. He asked questions to clarify the problem I was having and suggested a fix. I managed to get back in within a few minutes of speaking with him. Thank you, James!”

Helpful Report

Posted 8 months ago

Thanks Melissa - we appreciate your review and we'll make sure that we pass your feedback on to James. Thank you! Best wishes from The CoolCare team

Posted 8 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Did not look into my ongoing issues fobbed off.”

Helpful Report

Posted 9 months ago

Thank you for your review. We're disappointed that you don't feel that you have received the appropriate levels of service from CoolCare - we work hard to try and deliver excellent service at all times. We will come back to you under separate cover to pick up any issues you may have. Best wishes from the Coolcare team

Posted 8 months ago