“I realised it was on line but had an emergency question and was disappointed that when I got through to a representative she had no knowledge of my specific policy or question and just kept copying the usual link which did not help me. About as helpful as the bot.”
“After confirming and paying the premium, I had a query. It took some time to get to chat on WhatsApp with an agent, but he was extremely helpful and answered the question. Great help.”
