“Be warned this company will charge you £49.99 to cancel, even if it isn’t in force yet. After reading the policy wording which you only get after paying up, I saw the breakdown cover wasn’t worth having, it was one of the things that decided me to choose this company, breakdown covers only 10 miles and you pay £3 per mile after that and also a £20 per call out charge, I tried to cancel but they charge so much and were polite but unhelpful. You cannot get these people on the phone just a live chat which takes ages to get through. No mention of this on go compare website, I would never have chosen a company I cannot ring and speak to a person.”
“Great customer support drives an amazing customer experience, especially when your support team moves beyond just reacting to problems and toward anticipating customers' problems. When support agents are empowered to go above-and-beyond with customers.”
