“I found that filling in the form was a bit awkward as it wouldn't accept my post code I don't know why but in all farenes I've had the same problem with other websites in the past so I ended up having to call you instead.
There was a lovely chap answered the phone he was very polite and curtius and very professional in his job so I'd like to say a special thankyou to him for making it easy in filling in the applications.
Yours very sincerely Mr L Barratt”